GLOBAL PROTOCOL AND ETIQUETTE FOR PEACE AND PROGRESS by Jose de Asis Jr.

The world is becoming borderless. Information Technology sets the trend.  Wherever you are in the world, you are still connected with your friends and loved ones. In terms of update and news, you are one with the rest of the world. Social media connects long lost friends and relatives and they are reunited again. Whatever changes we have experienced and enjoyed, still the basic courtesy and etiquette remains the same. Countries alike maintain political diplomacy with one another and carefully forever live up to promote peace and order. Despite the efforts made in maintaining diplomatic relations, some countries are in trouble and in war with one another. Conflict in terms of ideology and territorial claims are just one of the many reasons why countries are fighting and not in good terms. Superpower countries aspire to be the leader of the world and spend billions for military operations. In order to gain competitive advantage , they need to put  strategies into action.

We belong to different race and culture. We have different ideals and aspirations. We live in different parts of the world. Our experience and economic status varied. Developed countries are leading the way, developing countries are showing progress and some countries are left behind struggling for survival. Though differentiation sets us apart, we live in one world and we share the same horizon. As one people we share the same common goal, peace and progress for everyone. World peace has been challenged before our time. The powerful and the mighty conquered the weak and the powerless. Kingdoms rise and fall and many great leaders saved their people. Two world wars have passed and the effects were devastating. From that experience, humanity learned the value of peace and the atrocities of war.  

Every country is dependent with another. Human and natural resources are distributed. No one has the monopoly and the sole control of the things freely given by our Creator. We have imports and exports of the things we need and needed by our brothers and sisters. We have abundance with one thing and  deficiency with the other. In order to live we need to interact and maintain good relations with the rest of the  world.

Topics like diplomatic relations, protocol and etiquette were not a part of the business curriculum in our college days. Yes, I agree that as a catholic university we need to study about religion and philosophy. As a business course, incorporating diplomatic relations in our studies will prepare the students for future foreign assignments. Global awareness for individual differences and preferences must be known and respected.  Having diplomats positioned in one country is an advantage. This is one way to achieve major foreign policy and national security goals.  It provides an opportunity to develop trusted relationship and assess military loyalty. While diplomats and citizens are in one foreign country, there are ceremonial rules to be observed in all official interaction between states and their agents. The act of respecting each unique customs and traditions is a recognized system of international courtesy. Good manners and right conduct are expected for every foreign visitor and their representatives. Their acts and representation are crucial as they are the ambassadors of their country.

We have diplomacy in order to have representations in other countries. We need to gather information and provide consular services (protection of the citizens and settlement of trade issues) to millions of overseas workers. We need to have policy adviser and negotiator when the need arises. For us Filipinos, diplomatic relations with other countries is very important.  Global protocol and proper etiquette made us known worldwide. Millions of Filipinos are working around the globe. We belong to a very talented race and we are in demand in terms of our service to our employers. Overseas workers contributed so much in our economy  and in return must be accorded with protection and assurance of safe living outside our country. However, because of greed and abuse of power, some of our officials did not make good of their duties and responsibilities.

More and more Filipinos are working abroad. This is a very positive sign for our country and the next generation to come. We put diplomatic relationship and proper etiquette in high standard. The trust and respect of foreigners to us Filipinos must never fade. We have to maintain the standard and even go beyond to surpass expectations. As a father of two teenagers and a toddler, I have to impose discipline to my children. I will inculcate in their young minds the value and importance of protocol and etiquette in their everyday dealings with people from different walks of life. I firmly believe that every family has the great influence to their growing children. Education starts at home. The learnings we acquire from school and our environment completes the package. Consistency in our words and actions will eventually become a habit. It will become a way of life.

Convergence Class by Larah Grace Fermill

The convergence class we had last Saturday June 21, 2014 was really fun and interesting. It was really a surprise for me that medical doctors from Capitol University’s doctorate class also came over to join us with our class. The presented topics were also very much appreciated. Knowing the proper etiquette in business meetings and even formal gatherings is a lot helpful especially for me that I attend corporate meetings most of the time. Being in this kind of situation means that I should be more cautious and be presentable as much as possible in order for me to get the respect my clients would be expecting at the same time preventing from offending them.

I was very much fascinated especially on the topic about the different practices countries observed when they welcome their guests and meet important people. We can really observe that we have a very diverse culture and traditions in every nation and these contribute to the uniqueness of approaches we have for people. I was able to understand the importance of being able to know ahead of time what the interest of the people I will be meeting are. These information would help me prepare the necessary preparations I have to make, of course to satisfy and please these important people. Being able to know what they would love to see and expect would somehow create a good impression and at the same time eliminate worries for the rest of the event.

I also got engrossed with the talk on diplomacy as well as its brief history as shared by the invited very good guest speaker. These topics are not very much taught on our college days that I just heard about it during that time. It takes a lot of practice and confidence to really build yourself and speak in behalf of your nation. It was also discussed that negotiations from one country to another were already done even a long time ago and this still continues to be observed. The art of diplomacy has a long-storied history. It is the practice of verbal discussion with the intent to influence, transmit a position or negotiate on a given issue or situation for a mutually acceptable outcome. It is often called an art because each situation requires a unique mixture of empathy, persuasion, bluster, and cajoling amongst other things.

I personally believe that diplomacy is vital in international relations because without being diplomatic you can’t protect your national interest and neither can we work with other countries. That’s the key importance of diplomacy. One of the major lessons in the history of diplomacy is that the personal factors continue to play a key role. The international diplomatic partnership is now more feasible than before, in particular because of the gradual unification of the national styles of diplomacy. International organizations and multilateral diplomacy are effective "melting pots" of cultural differences. Diplomatic methods are becoming universal. However, national styles still exist and should be studied and taken into consideration in the practical diplomatic work. National style is difficult to define though it is an important ingredient of the art of diplomacy. But of course a national style should not be mixed up with an inappropriate behavior when a so-called diplomat disregards local cultural, religious and specific features of other nations.

In summary, I can say that I enjoyed a great Saturday morning listening to those wonderful talks and discussions on the global issues on diplomacy and best is ending it with a heavy delicious lunch. Looking forward to have a learning session this fun and vibrant.

Let us all welcome, the late, Honorable Mayor … (Reaction paper on DIPLOMATIC ETHICS and PROTOCOL) By Benedict Jan T. Baloncio

“Too much praise is considered poor etiquette“ – I was deeply moved with these words since a similar situation has been a common mistake that I’ve observed for most people, especially in the industry where I am. Hence, same holds true in understanding and having in mind some diplomatic ethics and protocol. For some people, the topic is on a “good-to-know” basis, basically because of the applicability with their work, environment they belong or simply, they don’t appreciate it at all. However, for some cases, I know the topic will come handy for everyone. Works for me well! 

Culture and Practices.  We are now more than 6.5 Billion in the world, distributed over 193 countries (based on current World Almanacs), with different cultural backgrounds and speaking in thousands of languages… and noteworthy, we are able to manage these differences and challenges. We owe it to someone or group of individuals with brilliant idea of creating and establishing diplomatic ethics and protocol that made our life easier.

It is equally important too in understanding each other based on our culture, race, and practices to avoid misunderstanding and conflict. We have been witnesses to different forms of deviations of cultures and practices as highlighted in the news and even social media. For instance, in Philippine setting, we are still trying to resolve the Bangsomoro Peace talks that rooted from misunderstanding related to ethical or religious cultures.

Respect. I think the best way to have a harmonious relationship is to make compromises. Compromise can be achieved if we earnestly understand, adjust, and RESPECT each other based on our backgrounds. Unfortunately, the word RESPECT can sometimes be abused without walking the talk - A number of rallies and social gatherings are being convened to promote such advocacy, but acted otherwise. Hence, respect should at least have a pure and clear intentions, rather than compliance to the norm.   

The topic presented different practices and cultures of various countries such as China, Japan, and other European nations. Further, it suggested ways on approaching them and consistently display appreciation. Diplomatic ethics and protocol can be very sensitive, especially if our work or environment calls for it. Every detail should be given much attention not to suggest misinterpretation, worst conflicts.

Formalities and Business.  An organization or a business entity desires for a competitive advantage. Hence, highlighting this paragraph from the power point presentation that capitulates its essence vis-à-vis ethics and protocol:  

Protocol by itself is not a competitive advantage. It’s the professional application of protocol principles and techniques to a specific event that makes it a competitive advantage. How many times have you heard the question, “What’s the right protocol for this or that?”  Not knowing the answer can cause you to inadvertently offend a key client and possibly sabotage a long developed business relationship.

My bias comes in, having exposed to diversified clients to dynamic colleagues and bosses, these ethics and protocols come to play and worth practicing. Sensitivity to and with, on our actions is being called for in relation to our environment and with our work. Then, we thought that these protocols are only applicable in government service, elite and what not. Now, it’s a greater realization that in simple ways, these are practically applicable in our daily lives; For instance, some situations will challenge us on proper way of introducing a highly respected person, using multiple utensils before us and alike.

I guess the core importance of learning the practical application of diplomatic ethics and protocol is to establish cordial relationships with person, organization and/or society, to promote understanding and respect to our backgrounds, and to solidify integrity and professionalism in the realm we encounter.  

Filipinos with Manners by Suzette Viñas

I was reminded by a Chinese proverb which says, “He who ask a question is a fool for five minutes; he who does not ask a question remains a fool forever.” Chinese got it right this time especially when talking about diplomatic ethics and international protocol. The usual problem with us Filipinos is we tend to laugh at those who ask questions when we know deep inside that we could have ask the same question but we are afraid to be laughed at. I truly appreciate our discussion last Saturday because it opened a bunch of new knowledge and unlocked our mind to varying cultures and their respective protocols. For a time there I myself wanted to become an ambassador. But kidding aside, the presentation helped us avoid becoming a fool forever.

Recently, a book salesman came to our office and was following up on orders for his publishing house. Our standard operating procedure was that for orders like these the teachers have to follow up and process orders. What the salesman did was he went to the dean and the VP for academic affairs and insinuated that his order was lost in the process. The VP told him that he is undermining the efficiency of the offices and that his actions were not allowed and that his actions be reported to their main office. This is a clear case of not following protocols and ended up losing a deal. Organizations have different ways of doing things and when one is an outsider you always have to ask so as not to embarrass yourself and question people in an unacceptable manner.

So much more in the international scene because cultures now come into play, that’s why it pays to ask questions and be a keen observer to learn other nationalities way of doing things. When we were at Thammasat University in Thailand, it was too late when we realize that Thai people don’t drink their mineral water directly from the bottle. That’s why they serve it with glasses. Especially in business dealings, it is not enough that we do our research on the company that we are dealing with but also of their nationality because it is where we figure out their views on greeting, punctuality, and how to go about business agreements. In the era of globalization and ASEAN integration, we Filipinos should not only take pride of our national trait of hospitality but also we should learn the art of understanding our brothers and sisters to prosper unity and camaraderie among nations.

Being a diplomat is not an easy task considering all the countries you need to go to and the nationalities you encounter every day. But just as Dr. Mehmet explained that knowing the diplomatic ethics and international protocols, he is able to perform his job satisfactorily. And it is not just for diplomats that this is required but for all professionals to rise above the rest. When one has manners, he/she will fit anywhere in the world. As executives, we also need to educate our colleagues to learn as much as they can about international protocols and to expose them to opportunities which will not limit them to their cubicles. Especially as academicians, we should teach our students business ethics and etiquette so they can be competitive with our Asian neighbors and the world in general.

GLOBAL PROTOCOL AND CORPORATE ETIQUETTE by Joel Lim

The importance of the global protocol and corporate etiquette were emphasized during last Saturday’s session. These topics are important since both the business and political worlds have become more global and that relationship selling has become a must for success. It can make or break businesses and political relationships among nations. This importance is even greater for international, multi-cultural enterprises operating in different industries. Face to face contacts are still important in business relations despite tremendous developments in technology. International travels are more frequent than before and this results cross-cultural interaction more intense than in the past.

International protocol is commonly described as a set of recognized and generally accepted system of international courtesy. “In Rome, we must do as Rome does”. This is an old English proverb telling the importance of etiquette in travel. The traditions about eating, drinking, dressing, introducing, using titles differ in different parties of the world. Even in close geographies peoples differ in protocol and etiquette. When there are cultural differences, sometimes there are cultural shocks as well. For this reason, adaptation to other cultures and developing a flexible attitude is necessary.

An interesting part of the introductory lecture was about flags. A flag symbolizes a nation or a country. It is important to know how it is flown, displayed and raised. During my elementary years, I experienced the first time to raise the Philippine flag. We were three to do such task and it was not a successful one. Initially, we started raising the flag smoothly with the anticipation that it will reach the peak of the pole, and then suddenly, one of my companions lost control of his grip of the ropes and the flag went down halfway. Instead of hearing the serene music of the national anthem, it was replaced with burst of laughs and criticisms among our classmates, schoolmates and teachers. We were called by our principal to explain what had happened. A simple question was asked by our principal that I could not forget. She asked, “What could be the reaction of a foreign national if he happens to witness the flag raising ceremony that we just did?” From that day on, as young as we were, the importance of raising the Philippine flag in the proper manner was then inculcated in our minds.

The lecture also discussed about dining etiquette. It then reminds me of a fictional story that I happened to read way back in high school. It is a story on how a queen, who was left with no children from her late husband, chose the next ruler of the kingdom. She made an open invitation among children ages 6 to 10 years old for a dinner. As foods were served on the long dining table, the children as hungry as they were, grabbed so many foods in their plates using their bare hands. A boy stood among them since he curiously followed what the queen has been doing with her meal. As the queen started to place the napkin on her lap, the boy imitates her by placing also his napkin on his lap.  The manner of eating and how the queen used the utensils were imitated by this young person. It caught the attention of the queen and he was chosen and trained to lead the kingdom. In essence, etiquette helps people to understand what is appropriate in any situation and how to behave on these occasions.

Etiquette has been an important part of a social or business life. I remembered a scene from a comedy movie wherein a young man at a business lunch doesn’t know what to do with the napkin on the table. So what he did, he tucked his napkin into his belt and proceeded to eat his meal. This tiny breach of etiquette went unnoticed until he stood up and walked around the restaurant with the napkin still tucked in his belt. It didn’t slip by his dining companions and all laughed at him.  Imagine if this person has a doctoral degree, an I.Q. of 150 and with hundreds of connections. Still, it won’t get him anywhere in life without realizing the importance of corporate etiquette.

Good manners and professional etiquette are essential especially for us professionals. Dr. Aves mentioned during the session that these evolved from common sense and respect for others. The Bible mentioned in Luke 6:31, “Treat others the same way you want them to treat you.” Basically, this biblical verse summarizes the elements of etiquette.

EVEN IN HEAVEN ONE HAS TO FOLLOW PROTOCOLS By Fr. Virgilio H. Delfin

Cultures vary from person to person, position to position, family to family, tribe to tribe and country to country because of our differences in locations, climate, color, dialects and language, customs and traditions.  This is borne out of history which brings us to the unique identities of people and their communities.  Because of this, there is a necessity to respect one another’s culture and in doing so we also recognize the appropriate position of each person in various societies and in the world.

Order in relating with other people is expected to bring forth diplomacy and peace. A blunder in handling the culture of others might have serious consequences either to economics, politics and peace.  Even internally, respecting local cultures with various tribes in the Philippines has serious repercussions, how much more in international relations?  That is why knowledge in various cultures is necessary especially if a person is appointed to a position which requires international diplomacy.

Peace is what man is seeking in life and in death.  Understanding and respecting the culture of other people leads us to discover more of their identity and thereby facilitates the establishment of relationships which will not only bear fruit in economics and trade but also in the enjoyment of the peace.

When people are peaceful with each other it would be easier to negotiate when untoward incidents and situations arise and diplomatic negotiations will be facilitated.  Even in scriptures, diplomacy is being taught.  God is one in three persons.  This model of the unity of God brings us to the realization that in His eyes “there is neither Jew nor Greek, there is neither slave nor free, there is not male and female; for you are all one in Christ Jesus.” (Gal. 3:28)  Therefore, the greatest diplomat is God himself.  Even when he visited Abraham and Sarah at the beginning of scriptures (in the book of Genesis), He adapted their culture at that time to establish diplomacy between God and man.    Relationship is very important and the way to nourish diplomatic relations is to follow international protocols and etiquette.  One may lose trade interests because of diplomatic blunder or one may unnecessarily enter into wars and conflicts because of inefficient representative or ambassadors.

The greatest ambassador from the Father is Jesus himself because he is able to reconcile God and man even with the unworthiness of the latter.  And even in heaven we follow protocols.

GLOBALIZATION, RESPECT AND PEACE by Mark Khim Baguio

Aiming forward for globalization, learning international protocol has become very sophisticated and strategic appealing in dealing with business people, government and in the diplomatic world.

The discussions about diplomatic ethics and global protocol taught us how to learn and understand the ways to respect different cultures among different nations. To respect these cultural differences means to know them even in the smallest delivery of gestures otherwise it will create embarrassment and chaos even if actions do not intend to demeaning their beliefs. Knowing these ethical standards in dealing with the nation’s leaders and representatives gives strength to the bonds of relationship among countries. But before I begin to appreciate diplomacy and international ethics, I read some related articles about diplomacy to be able to understand its meaning and how it works effectively or ineffectively to some international relations or among different states.

According to Roberto Toscano, an Italian Diplomat, the most satisfactory definition of diplomacy is the one by James Der Derian, a research professor both in international studies and political science, “the mediation of estranged people organized in states which interact in a system” while diplomatic culture as “the mediation of estrangement by symbolic power and social constraints”. The necessary elements of otherness ( estranged people), the focus of relationship (mediation), the reference to the fact that the protagonist are the “states which interact in a system: and the combination of “symbolic power”and Social constraints: referring to the mix (present at all levels of politics) between material power and symbolic hegemony (Robert Toscano).

The presentations about diplomacy and ethics reflect some principles which are considered as fundamental pillars of international law: the sovereign equality of states, peaceful settlement of disputes, no threat or use of force, fulfillment in good faith of international obligations, cooperations with other states and respect of human rights and fundamental freedom. Respect does not come by the size of a nation in terms of territory nor how big their economy and how powerful their military defenses. It is because of this diplomacy that that each nation is equal in the exercise of human rights concerning international spectrum.

But in the discussion about diplomacy as a way of making international relationship,  there were issues raised about the substantial disparity between ethics and international relations. In his article about Ethics and International Relations, John Dewey, a philosophy professor at Columbia University and author of many books about philosophy, politics and education, posed a big question on why men’s morals have so little effect in regulating the attitude of nations to one another and that the truth seems to be rather that man's morals are paralyzed when it comes to international conduct; that they are swept away and rendered impotent by larger forces that go their own way irrespective of the morals that are employed in everyday matters. The disparity comes in when moral habits cannot be applied in some state affairs between dealings with other nations. Dewey suggested two approaches in this problem by way of questions. First, we may ask what are the actual forces that have grown so powerful that they have escaped from moral control and secondly, what are the factors that prevent moral habits and ideas from operation.

During the presentation about diplomatic ethics and that some countries were specifically mentions like Japan and those in the middle east, there were cultural beliefs that contradict some moral habits that majority of men and women are doing everyday particularly in most business industries. However, because of the establishments of international protocol which involves etiquette on a local and international scale, and the practice of good manners on a daily basis, these differences particularly affecting morality are justified because such protocol ensures that each country will be respected uniformly and without bias. This is also a way of showing politeness in a way that shows respect which is expressed visibly in through spoken courtesies .

I think the answer to the questions posed by Dewey regarding disparity between ethics and international relation is that each nation it always at highest effort to promote peace and harmony. In this case, peace among nations emanate from respect of cultural and long-practiced traditions. I think the argument of controlling and escaping morality when it comes to international conduct is not about choosing an evil over a good one but choosing a better good for the best of the majority in a macroeconomic sense. One nation cannot maximize their way of living parrel to time without connecting outside its own border. Even communist countries trade with other non-communist to address their different needs.

Convincingly, it is important to know the practices and protocol of international relations and ethics in diplomacy to continue and to strengthen the bonds of diplomatic friendship and alliance. And too this end, I would like to share this quote from an unknown author,  “When a diplomat says yes he means perhaps; when he says perhaps he means no; when he says no he is no diplomat”.

Intelligent Protocol and Etiquette by Rhea Suzette Mocorro

Last Saturday’s session on Global Protocol and Corporate Etiquette was really an eye opener on how we need to properly conduct ourselves in front of the other individuals in the local and the international scene. I never thought I would be able to listen such lecture since I thought this is something that one should learn on their own. However, I am forever grateful to have that rare opportunity to be taught with regards to protocol, etiquette and a little bit of United Nation’s History. All items were relevant and appropriate in a way or another on how to deal with other individuals should they be in a position or not.

The session began with a lecture talking about protocol and corporate etiquette. Varied topics were discussed here such as protocol and precedence. Since we are residing in the Philippines, the general order of precedence in the country was thoroughly discussed. The rules were also stipulated during the presentation most especially with regards to the flag, ceremonies, seating plan, signing ceremonies, addresses, salutations and more. Varied protocol practices were also mentioned in line with a country and a culture. Since more often than not we would be encountering individuals from a different culture like ours, it is also wise and appropriate that we also get to understand and know such practice. 

The second presentation talks about Diplomatic Ethics and International Protocol by Dr. Mehmet. What could be more fitting is that this was given by a UN Peacemaker. He presented a little history about the United Nations on how it was formed and when. He also talked about the purpose of the United Nations and its varied protocols. The meat of the presentation revolves around international protocol. Varied entities were shown like how to address, the title, ethics of introduction, introduction, words to use, edification and more. He even shows us how to correctly introduce ourselves to other cultures and the right and wrong way to do so. A demonstration even helped us further understand how it should and should not be done.

In line with the lecture, I have been discerning as to how I can implement such global protocols and etiquette. I for one don’t have plans of being a diplomat and even work outside the country. Then it hit me. As a DBM student and as an individual, it is not only enough to exude intelligence and knowledge. It is imperative that we also get to conform to what is right and proper with regards to manners and etiquette be it local or international. Even more we must know about these protocols and these systems. It is but right after all that regardless of background and culture, we must also be diverse with the varied protocols implemented by other cultures. This is so not to embarrass ourselves in front of them or whenever we travel to their country. And more so not, it is not to humiliate ourselves in formal gatherings because we don’t know the right way to do it. But it all boils down to respect.

Going the extra mile of knowing details such as protocols and etiquette simply signifies that you respect the host or the individuals you would meet. For instance, if I was invited to a formal event and it would be a pretty close celebration, bringing my family to the said occasion would simply mean I don’t respect the host at all. I am abusing the hospitality and the invitation that was given to me. I know for a fact that the host won’t react at all if they happen to see me already with my family members but that could signify the kind of person I am and how I see the host. This could mean that in the near future, there won’t be any more invitations from me. And worst, I am not showing any respect to her hospitality. 

The same idea holds true if we travel to other countries. It is a must that we get to spend time to research on their culture and practices before. After all, we shall be in a foreign land. Knowing such little things would speak highly of us and our culture as Filipinos. It only means that we too respect their country and their culture. This also signified that we are willing to adapt their tradition because we respect them as they are. A very good example would be going to Japan. We know that the Japanese are respectful individuals. That is why bowing is very essential when meeting and introducing someone. Being able to bow with them shows that we respect that protocol of theirs. Even knowing when to take off our shoes and slippers would mean we are even willing to follow their tradition because we respect them. This also holds true with regards to other conservative countries like that in the Middle East. We know how strict they are with their clothes most especially with the women. Covering ourselves and following such procedure when we are there also entails that we respect their culture.

As an individual, it is important that we strive to be living harmoniously with other people from different countries and different cultures. And exactly how to do this would be to respect them. As what Laurence Sterne says, “Respect for ourselves guides our morals, respect for others guide our manners”. It is most definitely true that respecting others speaks of our manners. That is why it is imperative therefore that we get to know protocols and proper etiquette in the first place not only in the local scene but also the international ones. Even more, we can never tell when we are going to meet officials and even delegates from other countries with varying cultures. The least we can do is to be prepared as to the right way to address them. As previously stated, more than humiliating yourself, you may also embarrass the other party. Even so as a DBM student, this must be followed since much is expected from us.

Groomed or Doomed? by Tracy June Dy

In fashion, trend is something that people will always have to look forward to. A trend is something that they themselves would want to be part of because if they do, they will be part of the “in” crowd. More so in the business world, trend is not a foreign word. And right now the trend is to be globally competitive. So how can one be globally competitive when for some they are not even locally competitive?

The question posted above has been my constant challenge to my students. And with the ASEAN integration in 2015, it would only be fitting to really prepare ourselves or say groom ourselves to be ASEAN-ly competitive. By the time comes, it is not only local experts that we will have to compete with but as well as the experts coming from the different countries. If we will not prepare ourselves even to the slightest detail such as the proper courtesy greetings then everything will have to fall apart in front of our eyes. Our future then will be doomed.

It is already a common understanding that because we are coming from different countries; we are also set apart by our different cultures and values. What could be acceptable to one country would be considered rude or an insult to the others. Hence, there is really a need to study at least the different management approaches and values of different countries. It may be an added task to study them or at least allow ourselves to be familiar with their customs, but it could bring us places and close us a lot of deals in the future. The saying now that says, “what we didn’t know, won’t hurt us” is no longer acceptable. In the present time, one false move and everything will be put to waste. For an instance, giving a clock as a gift to a Chinese business partner is a very big mistake. A clock may just be an ordinary item but in the Chinese culture, clock as a gift is unlucky. Doing so, may lose you the business contract. And to avoid such loss is to at least submit ourselves to a little research about the culture of our soon – to – be business partners.

One of my students once asked me; what is the importance of studying the management approaches of the different countries assigned to the class. He could not quite connect the importance yet to our subject matter which is Human Behavior in Organization. I did not answer him with a concrete answer yet but rather throw the question back to him. It made him think and said maybe at the end of the course he’ll understand. To further enrich the lesson and for them to really understand better the importance of the subject, I invited someone, a friend who worked at Proctor and Gamble to share her experiences. It was only then did he understand the connection. The student again approached me and told me his realization. According to him because he didn’t really consider working for multinational companies in the future nor work abroad, there’s no need for the subject to be added to our course subject. It was only then that he realized that even if one will only have to work here in the Philippines, it is important that at least we have a little know how of the culture and customs of the people that we will have to deal with in the future. Individually we already have differences that we have to accept, adjust with and deal with every single day. And as we continue to seek for personal success whether it will be entrepreneurial or being employed by organizations, one has to learn the different protocols and etiquette in business. Being ignorant is considered a crime and it takes a lot of effort to rebuild a broken bridge.

Dr. Mehmet Derindag is a living testimony that indeed there is a need for us to be accustomed to the management approaches and values by the different countries. Inherent to his job as a United Nation Peace Keeping Agent, it is expected of him to know all of these for him to deliver his job effectively. Having him as a speaker that day; is some sort of a reminder for those who already are aware of these and a wake – up call for those who are still in doubt and unaware. A wake – up call for everyone that it is still not too late to learn and be groomed to be a person sophisticated enough to handle business meetings and banquets. Whatever is our position in our own organization, be it rank and file or supervisory, it is still a good investment to be globally competitive. A soldier untrained and misinformed sent in to a battle is expected to fail as compared to a soldier equipped with the necessary tactics and strategy. The latter may fall during the battle but what is important is that he fought it with the best that he could.

Now, a personal challenge has been thrown to us. The question is, are we willing to accept that challenge. In our pursuit for a personal and organizational success, how far are we willing to sacrifice? Understanding individual differences and local culture have been a struggle for some already. With the added burden in going global, are we up for the challenge or are we contented already with the status quo. One may have their own personal take on this matter, but one must remember that no one has been successful by just simply sitting around. With success comes being determined and resilient to changes. And if the current trend is being globally competitive, one is expected to claim the spotlight and refrain from just sitting on the side lines. There is nothing greater than being able to keep pace with the different norms and being able to project harmony in business than being ignorant and proud enough not to at least try.

Global Protocol and Corporate Etiquette

Last June 21, 2014, the XU DBM students and the CU Doctors gathered at Mallberry Suites to be acquainted with the diplomatic ethic and international protocol.

The presentation started with a little introduction by all the students present. Then Dr. Salvador Aves lectured with regards to Diplomatic Ethic and International Protocol. We were presented with a quick definition of protocol and etiquette. After his talk, the next part was discussed by Dr. Aves, the wife.

After their presentations, Mehmet Riza Derindag from the United Nations discuss about global protocol. He presented a little history about United Nations and how it came to be. He also shared interesting dates, events and trivia.

Here's the link where you can download the powerpoint presentations.

http://www.mediafire.com/view/o2or5wurqjfyxu4/global_prorocol.pptx

http://www.mediafire.com/view/zx5jx729v2cg417/DIPLOMATIC_ETHICS-intl_protocol.pptx

Moments captured from the event.

Reaction Paper on "Teaching Smart People to Learn" By Maria Consuelo R. del Castillo

Reaction Paper on “Teaching Smart People How to Learn”

By Maria Consuelo R. del Castillo

                  Chris Argyris says in his article that organizational learning is the key to success for any organization and among its resources,  the ones capable of thinking and therefore learning, is its people.    But he says that although learning is important, it does not come readily to people in the organization, especially to its leaders, because of their “defensive reasoning”  when it comes to trying to find solutions to problems that they face.  When they are confronted with the question as to how they play a role in organizational concerns, they tend to put blame on others and push the focus away from themselves. Moreover, he believes that organizations tend to commit two errors that constrain them from achieving organizational learning.  First, many consider “learning” as mere “problem solving” and look for explanations in the organization’s external environment instead of looking inwardly and experiencing true learning and improving from within.   Another common mistake is the assumption that to facilitate learning, people have to be motivated to do so, hence organizations embark on programs that are expected to boost motivation like promotion, etc. He then prescribes that organizations should focus on the way their people “reason” and continuously improve this, in order to conquer the learning blocks—combine their technical expertise with effective team building, respond to clients, reflect on current practices and improve on them.

                  As I read the article, one insight that stands out is the crucial role of the leader’s transformation in his organization’s learning experience.  In the study he cited (which he himself conducted), he showed how the consultants were so defensive (putting blame on their clients rather than focusing on themselves) when the manager was trying to get their views on how they could have improved the way they handled the project.  The manager tried to facilitate the discussion in a way that he thought could motivate them to share their self-evaluation.  He went to the extent of putting himself on a vulnerable state by offering to his team that they could also state what he himself may have missed to do as their leader. They took him up on this but still consistently avoided any mention of themselves and thus shielding themselves from any self-blame.

                  Based on this case, I am convinced that any organizational learning and consequently, organizational success starts and ends with the leader.  The above example exemplifies the kind of leadership needed for any organization wanting to succeed.  It is not enough that a leader is good or compassionate and honest, etc.  He or she has to be a good motivator and an open and committed facilitator.  He or she asks the right questions and does not tire easily especially when it comes to finding the answers to the problems.  He or she has to sustain efforts in guiding the team in terms of learning from previous processes and doing better this time or next. 

                  In terms of values, it is imperative for the leader to be as humble as he could be and admit to a possible participation in causing any organizational or team error.  This way, the workers might just feel guilty or embarrassed if they themselves wouldn’t admit to their susceptibility to errors too.  A good leader is humble enough to be the first to say “ I am sorry; I realize I was wrong”   when he or she has to.  A real leader and team player is not afraid to admit his or her mistake once he or she realizes it, either by own introspection or other people’s  pointing out to him or her.  He or she therefore has the habit of being reflective.  He or she examines the results of previous action, evaluates it and sees possible learning.  This stance makes him or her vulnerable but this is the only way.  Opening one’s self to the truth always exposes one to the risk of knowing one’s mistake and being ridiculed or criticized by others because of this.  But by accepting the truth, no matter how hurting, one is ready to step into the next phase—room for improvement and better ways of doing things, and therefore, success.  

                  Another virtue that a leader has to have in the journey of leading the team to success is patience.  Things occur in time and space.  Change needs time and may happen anywhere.   One therefore cannot expect changes within a short span of time.  Others take some time to change while others take longer.  Some adopt to change while others do not.  Some are early adopters while others are late.  However organizations interact with respect to change, the latter needs a unified mind-setting.  It is not enough that the leader thinks correctly.  He has to have the stamina to lead the rest of his or her team through this journey until such time that they already think and reason along a unified way of thinking. 

                  Finally, the leader in his or her most facilitative way, should be able to lead his team to action—that is, for them to really love learning enough to make it a reality in their organization.  The leader moves his or team to action—that of pursuing knowledge and truth, no matter what.

                  On the part of the staff, they too must also share the virtues of humility, openness and patience and will have to be moved to future action towards organizational learning.   Why so?  Shouldn’t these be confined solely with the leader?  Can be, but then in a truly learning organization, each team member transforms to become a leader in his or her own right.  Openness to change is a necessary ingredient in leadership. When all team members are open to change, a number of opportunities for success occur.  The organization becomes very dynamic too—changes for the better occur and when these happen, a cycle of growth and success takes place for the organization.  This process happens over and over again as long as the leader and all the team members are open and willing to change.   

LEARNING WITH PRIDE AND ACCEPTANCE BY: JOSE J. DE ASIS JR.

LEARNING WITH PRIDE AND ACCEPTANCE

           Learning is a continuous process aimed for improving one’s action and behavior. In an organization, employees are accountable for the outcome of their operations. With the expectation of producing favorable results, employees give their best effort to excel in their respective work. Along the execution of their tasks, they met challenges and failures as part of their daily routine. As they say, there is no such perfect execution. For some, it is very easy to accept their mistakes and learn from it with a promise of doing better in the future.  This is the best part of learning, learning from our mistakes and shortcomings. For others, instead of finding ways to improve their performance, they blame other people and make excuses of their failure.

            In the organization, leaders are expected to give coaching and feedback. Feedback is a gift from someone for the awareness of  strengths, capabilities and superior skills. For the bad traits and shortcomings, it is an opportunity to learn for improvement. Yes, I agree that in our life it is very difficult to accept negative feedback. We tend to avoid it and make some justifications. However, we do smile and in great spirit when others commend and praise us for doing something exceptional. Leaders in the organization play a very important role in communication, especially when delivering not so good information. Instead of scolding and being confrontational, leaders should create an environment where together with their subordinates they can freely discuss the approaches and strategies to tackle the problem and challenges. We tend to keep silent and be passive when our leaders attack us. 

            In the Leadership book  of Goldsmith, Baldoni and Mcathur, they discussed that many leaders seek approval from others, telling them what they want to hear rather than what they need to hear. Delivering tough feedback is often difficult as it can strain relationship; nevertheless giving honest feedback ultimately shows caring. A forceful way to show that you care about others is your willingness to change your own behaviour. For those who resisted feedback manifested two characteristics: 1.) arrogance - Some leaders assumed that they were doing fine and refused any feedback  2.) insecurity – leaders felt that it would demoralize them. 

            Smart and skilled professional with good academic credentials are very successful in everything they do and they hardly experience and encounter failure  and criticism . This event will lead them to be defensive and the worst blaming others instead of taking responsibility of their actions.  Criticism is not welcome. Learning difficulty is experienced as smart people think that everything is in order and perfectly right, not knowing that in this world, we never stop learning for improvement and excellence. The quest for continuous improvement is directed to all members of the organization regardless of their position in the hierarchy. Everyone is subjected to scrutiny and examination as to their performance and actions.  Well paid and well compensated, they are expected to deliver results. In the conduct of performance evaluation, they are not measured in comparison with other employee but with their own capacity and performance. Mediocre performance will lead to guilt feelings and defensive reaction as they feel that they fell short of the expectation and their performance in question.

            I will relate all what has been written in the article of CHRIS ARGYRIS to the organization where I am currently working. In my twenty two years of fulfilled, fun filled, fast paced, very dynamic and complex career in a multi-national organization, the interplay by different mix of smart and skilled personnel is very evident.  First, there are the stockholders of the corporation whose motive is purely focused on the profit derived from their investment. They do not care how the corporation is managed and executed by their trusted partners and leaders, the management team. With great responsibility and expectation from their employers, the management team will come up with policies and procedures, standard routines, circulars and memorandum. All of these are formulated in support for all their activities with the assurance that what they are doing is in conformity of what has been provided for them to follow and adhere. Performance of operating units is measured in a timely manner, depending on the need and the complexity of their  work. For those involve in the production process, the best measure is per shift and daily basis. Same with sales and marketing. The rest of the organization is either measured weekly, monthly, quarterly   and   annually. The result of each operation will be consolidated and reported as one section, then as one department, then as one division, then as one factory , then as one market and then as one zone up to the level of the headquarter. Measures are simple, as there are agreed target and parameters for each objective. The result of the operation will either be a “HIT” or “MISS” or to make it visible, a representation of colors (green for hit) and (red for miss). For each of the misses, you have to conduct the 5Whys or the Go-See-Think-Do (GSTD) or have the fishbone diagram for the root cause analysis. Root causes related to method, machine, material and environment can be easily identified and given proposed solution. The concern now is on “man” as one of the root cause of the problem. When being interrogated and asked, he become defensive and starts blaming other people.

            Smart employees in the organization blame their co-employees in time of trouble and when objectives, targets and undertakings are not achieved. The business which is built on the motive of generating more profit views the shortcomings and misses as lost opportunities contributing to the decline of the business performance.  From this point of view, it is a mortal sin to commit mistake or render service par below what is expected. Definitely this will affect your performance evaluation and eventually to your bonus and remunerations. The best thing for you to do is being defensive giving all the reason that you have done your best and that it is somebody’s fault that leads to mediocre performance. Some viewed it as some sort of corporate punishment. Advancement in terms of promotion will be put aside and it will take time and more effort to regain the confidence. People in the organization learn the art of projecting oneself always on the good side.

            In closing, it is true that it is very difficult for smart people to learn from their mistakes,   shortcomings and mediocre performance. They do not have the courage to accept it.  Fear of losing good image and reputation in the organization prevents them from growing. They used to be at the top as high performer, sought after and model of the organization. Mistakes and shortcomings is seldom or never experienced, thus once encountered or experienced as if it is the end of their career. Acceptance of mistake must start from deep within. It is only then that we  start learning again.